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ISO 29990:2010 is a quality management standard for education and training services providers. In doing so, the standard emphasizes the most critical asset of any training institution. ISO 29990 focuses on the actual learning needs of the target group, the development of suitable content, and the evaluation of learning.
This International Standard aims to provide a generic model for quality professional practice and performance and a standard reference for learning service providers (LSPs) and their clients in the design, development, and delivery of non-formal education, training, and development.
ISO 29990 Standard uses the term “learning services” rather than “training” to encourage a focus on the learner and the process results and emphasize the full range of options available for delivering learning services.
ISO 29990 Standard focuses on the competency of LSPs. It is intended to assist organizations and individuals in selecting an LSP who will meet the organization’s needs and expectations for competency and capability development and can be used to certify LSPs.
ISO 29990 Standard shares similarities with many of the management system standards published by ISO, notably ISO 9001.